Frequently asked questions
Answers about booking requests, confirmation, prices, flights, child seats and changes to your VIP transfer.
Is my booking confirmed when I send the form?
No. You send a booking request and receive a request number. Our team checks availability and contacts you; your booking is only final once we confirm it.
How is the price determined? Do I pay online?
No payment is taken on this website. The price depends on the route, vehicle and time and is communicated to you with the confirmation.
How do I check the status of my request?
Use "Track booking" with your request number and the e-mail address or phone number you entered.
What if my flight is delayed?
Enter your flight number in the request so we can plan your pickup. If your travel plans change, contact us with your request number.
Can I request a child seat?
Yes, choose the number of child seats in the booking details. Availability is confirmed together with your booking.
How can I change or cancel my request?
Contact us with your request number. The conditions for changes and cancellations of a confirmed booking are communicated with the confirmation.
Which languages can I use?
The website is available in Dutch, Flemish, French, German, Turkish, Italian and English. Choose your language in the menu at the top.